Return Policy

Subject to the right of Consumers to return goods for refund under The Consumer Contracts (Information, Cancellation and additional charges Regulations 2013) apply, We do not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering. 

To Cancel an Order
Please send an email to sales@personalprotection-uk.co.uk to cancel an order.

Damaged on Arrival
Please advice in 24 Hours of Receipt of item by email sales@personalprotection-uk.co.uk

Faulty Manufacturing
Please advice in 24 Hours of Receipt of item by email sales@personalprotection-uk.co.uk

Change of mind
Please advice in 14 Days of Receipt of item by email sales@personalprotection-uk.co.uk and cost of return of the goods will be pay by the customer.

Exchange Policy
Please advice in 14 Days of Receipt of item by email sales@personalprotection-uk.co.uk and cost of return of the goods will be pay by the customer.

Return Process
If you like to start the return process please email us at sales@personalprotection-uk.co.uk
 

Return postage of good is solely responsibility of customer and customer will pay return postage and organise the return

13. Reduced price offer & Liquidation Products 

13.1 Goods sold on "Reduced price offer" or "Liquidation Stock" are downgraded goods that our company is able to offer at a discount on the normal catalogue price. Stocks of goods offered as above are limited and such goods are sold subject to the following special rules. These special rules apply in addition to, and in the event of any conflict override, all of our other terms and conditions, except those terms and conditions specifically covering Consumers. 
13.2 Upon receipt of an order, we will check stock availability. Until stock availability is confirmed to the customer, a contract for sale will not be created and no payment will be debited from the customer. 
13.3 All goods sold by us  as Reduced price offer & Liquidation Products are sold subject to the following special rules that apply in addition to our other terms and conditions. 
13.4 Prices are not subject to value, cash or volume discounts

It is the customer’s responsibility to ensure the safe return of the goods. 

Cost of returning goods are solely the responsibility of the customer.

one batch may not fit with another batch due to shrinkage. No liability is accepted if customers

 

Goods must be returned for exchange or refund in unused and resaleable condition. It is customers responsibility to check the goods delivered are correct and as per customers order prior to installation/cutting/ or usage. Express Matting Services will not be liable once goods have been installed/cut or used and no liability will be accepted. Goods must be returned for exchange or refund in unused and resalleable condition.